Article 1[Purpose]
The purpose of these Terms and Conditions is to stipulate the fundamentalmatters related to electronic financial transactions between Payletter Inc.(hereinafter referred to as the “Company”), which provides electronic paymentgateway services, and users.
Article 2 [Definitions]
The definitions of terms used in these Terms and Conditions are as follows:
1. “Electronic Financial Transaction” refers to transactions in which theCompany provides electronic payment gateway services and payment depositservices (hereinafter referred to as “Electronic Financial Services”) throughelectronic devices, and the user uses them through automated methods withoutdirectly facing or communicating with the Company’s employees.
2. “Electronic Payment Gateway Service” refers to a service that transmits orreceives payment information by electronic means in the purchase of goods oruse of services, or intermediates or processes settlements of the payments.
3. “User” refers to a person who agrees to these Terms and Conditions and usesthe electronic payment gateway services provided by the Company.
4. “Access Medium” refers to means or information used in electronic financialtransactions to give transaction instructions or to ensure the authenticity andaccuracy of the user and transaction details. This includes electronic cardsand equivalent electronic information (including credit card numbers),certificates under the Electronic Signature Act, user numbers registered withfinancial institutions or electronic financial service providers, user’sbiometric information, payment passwords, and the passwords necessary to usethese means or information, as stipulated in Article 2, Paragraph 10 of theElectronic Financial Transactions Act.
5. “Transaction Instruction” refers to an instruction from the user to afinancial institution or electronic financial service provider to process anelectronic financial transaction in accordance with the electronic financialtransaction agreement.
6. “Error” refers to cases where, without the user’s intent or negligence, theelectronic financial transaction is not executed according to the electronicfinancial transaction agreement or the user’s transaction instruction.
7. “Identity Verification” refers to the procedure of verifying the user’sidentity using information such as the user’s name, date of birth, mobilecarrier information, mobile phone number, gender, nationality, credit cardnumber, etc.
8. “Payment Password” refers to a numeric combination set by the user toprotect their information and ensure the authenticity and accuracy of thetransaction details when using the service.
Article 3 [Notification and Amendment of Terms]
1. The Company shall post these Terms and Conditions before users use theelectronic payment gateway services, enabling users to confirm the importantcontents of these Terms and Conditions.
2. Upon the user’s request, the Company shall provide a copy of these Terms andConditions via electronic document transmission.
3. When the Company amends the Terms and Conditions, it shall notify users byposting the amended Terms and Conditions on the payment information inputscreen and the Company’s website at least one month prior to the effectivedate.
Article 4 [Management of Access Medium, etc.]
1. When providing electronic payment gateway services, the Company may selectan access medium to verify the user’s identity, authority, and transactioninstructions.
2. Users may not lease, delegate, transfer, or offer the access medium to athird party for security or collateral purposes, and the Company is not liablefor any damages arising therefrom.
3. Users must not disclose, expose, or leave their access medium unattended,and must take sufficient care to prevent theft, forgery, or falsification ofthe access medium.
4. When the Company receives notice of loss or theft of the access medium fromthe user, it shall be liable for damages caused to the user by third-party useof that access medium from the time of notification.
Article 5 [Company’s Liability]
1. The Company is liable for damages caused to the user due to accidentsresulting from forgery or falsification of the access medium. However, if theuser violates Paragraph 2 of Article 6 or reveals, exposes, or leaves theaccess medium unattended despite knowing (or being able to know) that a thirdparty could use it without authority, the user may bear part or all of theliability.
2. The Company is liable for damages if they occur to the user due to accidentsin the electronic transmission or processing of the contract or transactioninstructions. However, in cases involving corporate users (excluding smallenterprises under Article 2, Paragraph 2 of the Small and Medium EnterpriseBasic Act), if the Company has established and thoroughly followed securityprocedures, the user may bear part or all of the liability.
3. If a transaction cannot be processed or is delayed due to natural disasters,power outages, fires, communication failures, or other force majeure notattributable to the Company, and the Company (or relevant institutions such asfinancial institutions or payment service providers) has notified the user ofthe reason, the Company shall not be liable for the resulting damages.
4. The Company is liable for damages caused by the use of access media obtainedthrough fraudulent or illegal means, such as intrusion into electronic devicesor information and communication networks as defined in Article 2, Paragraph 1,Subparagraph 1 of the Act on Promotion of Information and CommunicationsNetwork Utilization and Information Protection, etc.
Article 6 [Confirmation of Transaction Details]
1. The Company shall provide a method for users to check their transactiondetails (including requests for error correction and the results) throughpre-agreed electronic means, and shall provide a written copy of such detailsvia facsimile or other methods within two weeks upon user request.
2. Of the transaction details provided to users, the name or number of thetransaction account, transaction type and amount, counterparty information,transaction date, type and identification information of the electronic device,and access records are retained for five years. Records of small transactionsof KRW 10,000 or less, approval records for electronic payment instruments, anderror correction requests and results are retained for one year. Information onservice fees received by the Company is excluded from the transaction details.
3. Users may request the written transaction details via the following addressand contact information:
- Address: 9, Hakdong-ro 2-gil, Gangnam-gu, Seoul (Yeongpung Seoul ResearchInstitute, Nonhyeon-dong)
- Email: impayhelp@payletter.com
- Phone: 1599-7591
Article 7 [Error Correction, etc.]
1. Users may request correction from the Company if an error occurs while usingthe electronic payment gateway service.
2. The Company shall immediately investigate and process such correctionrequests and notify the user of the results within two weeks from the date ofthe request.
Article 8 [Creation and Retention of Usage Records]
1. The Company shall generate and retain records that enable users to trace,search, or verify and correct transaction errors regarding electronic paymentgateway services.
2. The types and methods of record retention are as specified in Article 6,Paragraph 2.
Article 9 [Restriction on Withdrawal of Transaction Instructions]
1. Users may withdraw transaction instructions in electronic paymenttransactions before the payment takes effect.
2. The point at which payment takes effect refers to (i) in the case ofelectronic fund transfers, when the entry of the amount into the payee’sfinancial institution ledger is completed; (ii) in the case of other electronicpayment instruments, when the amount information is entered into therecipient’s financial institution’s electronic system.
3. After payment becomes effective, users may request a refund in accordancewith the relevant laws such as the Act on Consumer Protection in ElectronicCommerce or under Article 5 of these Terms.
Article 10 [Prohibition on Providing Transaction Information to Third Parties]
The Company shall not provide or disclose to third parties, or use for purposesother than business, any personal information, account information, accessmedium, or transaction details and performance information acquired in thecourse of providing electronic payment gateway services without the user’sconsent.
Article 11 [Dispute Resolution and Mediation]
1. Users may file complaints or claims for damages regarding the use ofelectronic payment gateway services to the following dispute resolutionpersonnel:
- Phone: 02-6191-3719
- Email: poq_op@payletter.com
2. Upon receiving a dispute claim from a user, the Company shall notify theuser of the result of the investigation or handling within 15 days.
3. Users may request dispute mediation regarding the Company’s services fromthe Financial Dispute Mediation Committee under the Financial SupervisoryService (pursuant to Article 51 of the Act on the Establishment of FinancialSupervisory Bodies) or the Korea Consumer Agency (pursuant to Article 31, Paragraph1 of the Consumer Protection Act).
Article 12 [Company’s Obligation to Ensure Security]
The Company shall comply with the standards set by the Financial SupervisoryCommission regarding manpower, facilities, and IT devices for electronictransmission and processing by transaction type to ensure the safety andreliability of electronic financial transactions.
Article 13 [Governing Laws and Jurisdiction]
1. Matters not specified in these Terms shall be governed by relevant laws suchas the Electronic Financial Transactions Act, the Act on Consumer Protection inElectronic Commerce, the Act on Door-to-Door Sales, and the Specialized CreditFinancial Business Act.
2. Jurisdiction over disputes between the Company and users shall be governedby the Civil Procedure Act.
<Appendix> (Terms and conditions on March 18, 2008)
These Termsand Conditions apply from March 18, 2008.
<Appendix>(revised on March 1, 2017)
These Termsand Conditions apply from March 1, 2017.
<Appendix>(revised on June 2, 2018)
These Termsand Conditions will be effective from June 2, 2018.
<Appendix>(revised on April 26, 2019)
These Termsand Conditions will be effective from April 26, 2019.
<Appendix>(revised on September 3, 2020)
These Termsand Conditions apply from September 3, 2020.
<Appendix>(revised on February 7, 2025)
These Termsand Conditions are effective from February 7, 2025.